​FAQ
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Returns & Refunds
Returns and exchanges must take place within 14 days of purchase.
Items ordered online can be returned by post or to our store inGreystones (please ensure you bring your purchasing paperwork including your method of payment when returning to the store).
WHEN RETURNING BY POST:
Please mail us back the item with your own trackable and insured shipping method to:
Lorient Gift, Church rd, Greystones, Co. Wicklow,
IRELAND
Return Instructions:
Please make sure you mark our address clearly.
Please enclose a copy of the delivery docket & reason for returning.
Returns must be made within 14 days of delivery.
Lorient Gift is not responsible for customer returns that are not received.
You must pay all shipping costs for the return. (We will refund this cost to you in certain circumstances which are outlined below)
If you are not satisfied with your purchase for any reason, please let us know by email and we will try to take care of you. Items must be returned within 14 days in the same condition as purchased. If there is a genuine fault with your purchase when it arrives we will refund the cost of your return. However please make us aware of this as soon as possible, by emailing us Lorient@outlook.ie or contacting 01 287 4665, to ensure this refund. We cannot be held responsible for damages occurred during postage.
If you would simply like to return your purchase Lorient Gift will refund you the item’s value excluding shipping costs.
Refund process
Your refund will be credited back to the original method of payment. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
The value of returns, exchanges or refunds is the value of the item at the time of purchase.
For more information, feel free to get in touch with us: Lorient@outlook.com
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GDPR (the word of the day!)
Lets make this simple! If you add your email address to our mailing list, (on the first box entering the site)we use it to send you emails for sales or promos (so only about 10 mailings a year). We store your email address with Mail Chimp who have a secure firewalled system and your address is not passed on to others. If at any point you want to be removed from the mailing list you can contact us at Lorient@outlook.ie/Lorient Gift, Church Rd., Greystones, Co. Wicklow, Ireland, or simply unsubscribe next time you get an email from us. If you make a purchase or email us with a question about something on the site we wont' add you to the mailing list, unless your request us to add you!
We don't store any info. for any fancy marketing stat .,which quite honestly is way above our skill level! Here is the official word -
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Think thats everything, so happy shopping!
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Terms & Conditions
​PLEASE TAKE TIME TO READ
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for, maintenance, or the additions of new products. We will attempt to limit the frequency and duration of any such suspension or restriction.
Lorientgift.com grants you limited to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it. This does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
When you place an order, we will send you an e-mail confirmation once products are in the post. Your order represents an offer to us to purchase which is accepted by, if you wish to cancel an order please get in touch immediately on (01) 287 4665 and providing that the order has not already been dispatched we can refund. Once an order has been dispatched you will need to refer to the returns policy.
Please review our Deliveries & Returns Policy which applies to products purchased from us. Returns must be with 14 days with proof of purchase. All customers in the European Union are entitled to a statutory cooling-off period of seven business days. Your statutory rights are unaffected. Details of this provided in the Deliveries & Returns page on the On-line Store home page.
We endeavor to keep pricing and product information accurate on the Lorient Gift website. From time to time prices & descriptions will alter depending on information and pricing provided by our suppliers. Likewise dispatch times are not guaranteed and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. Despite our best efforts, a small number of products on our website may be incorrectly priced in error. Rest assured, however, that we try to verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
When ordering for overseas you may be subject to import duties and taxes, which are levied once the package reaches the destination. Any additional charges for customs clearance will be your responsibility, we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights. We will from time to time send you emails with offers and promotions, however we avoid inundating customers with junk mail. When you receive a sale or promotional email from us there will be the option to unsubscribe.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Privacy Policy
Collected Information
Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card or Laser card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies* to collect product and purchase information from the pages you access or visit.
All data is treated with the utmost confidentiality. We do not share, rent or sell any of our customer’s information. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf. We may also disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
*Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.
Our Email List
Email addresses collected are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies.
When you visit or shop on-line or send e-mails to us, you are communicating with us electronically. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you complete your details in the Contact Us section, you agree that you wish to be contacted by us. This condition does not affect your statutory rights.
From time to time we will send out emails with promotions or offers, however we avoid inundating our customers with junk mail. If you would like to unsubscribe you can do so on receipt of your first promotional email on the ‘unsubscribe’ option.
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